+ How can I contact you?

Send us a note at wine @ erwineshop.com

Give us a call at 503-246-6101. Include your order number if possible.

We are open for in-store hours Tuesday-Saturday 10am-4pm. Online shop always open.

+ Can I pick my wine up at the store?

Yes! You sure can. We also offer 10% off on orders of 6 or more eligible bottles with in-store pickup.

+ What method do you use for USA shipping?

We work with UPS for all of our shipping orders. You will receive an email with a tracking number after we create the shipping label that you can refer to once it leaves the shop.

+ What states do you ship to?

We ship to most states! There are a few states we legally cannot ship wine to ):

They include: Alabama, Kentucky, Michigan, Mississippi, New Hampshire, North Dakota, South Dakota, Pennsylvania, and Utah.

+ Do you ship outside of the USA?

No, not at this time.

+ What are your shipping rates?

Shipping rates are determined by the number of bottles in your order and your delivery location. We do offer discounted and free shipping on certain orders, details below.

We offer FREE UPS Ground Shipping on all single case orders over $750 (up to 12 bottles)

*Orders containing more than 12 bottles will have shipping charges, even if the order total is over $750.

We offer UPS Ground Flat Rate shipping on all half / single case orders over $400:

*Orders containing more than 12 bottles will have shipping charges, even if the order total is over $400.
When the wine leaves the store, the customer assumes full responsibility for any loss or damages. E&R Wine Shop is not responsible for loss or damages to any wine we ship to a customer.

+ Will you ship my wine the day I order it?

We generally ship out orders on Tuesdays (weather permitting). If you place an order after our shipping day, just let us know if you need it that week and we will do our best to send it out. Otherwise, the order will be sent out the following Tuesday. Once we create the shipping label, you will receive a tracking number.

During the holiday season, we ship more frequently during the week. Expect your orders to go out soon after you have placed them.

+ I’ve placed one shipping order and I want to add more before you ship it out– what is the best way to place multiple orders for consolidating in one shipment?

If you place an order and plan to add more wines to be shipped, please still fill out the shipping address form at check out and click next. You will be asked to pick a shipping method, here you can select “shipping hold for consolidation”. This way we have a record on the online order and you are not being charged for shipping each time. We will store your wine safely and communicate directly with you for shipping date / and shipping costs.

+ But hey hey hey, it’s been more than a week and my order has not shipped. What’s going on here?

Mother nature is always in control! We have two seasons in which we put a weather hold on wine—when it's hot and when it's cold. This is to ensure the safety of the wine! We check the weather nationwide weekly and store your bottles in our temperature controlled shop. Once temperatures become more moderate during these seasons, we will contact you directly to confirm you are ready to receive your wine!

*Can’t wait during the icy/or scorching temperatures? We offer 2nd day air for an additional charge. Just contact us and we can calculate an upgraded total.

+ What type of packaging do you use for shipping wine?

We use nestable molded recycled paper trays that stack securely on top of each other. We work with single bottle, 2 bottles, 3 bottles, 6 bottles, and 12 bottle boxes. If your order is, let's say, 7 bottles, we will fit it into a 12 bottle box. Room for more wine! We do not use ice packs or styrofoam with our shipping packaging.

+ I placed a shipping order but I would like you to send it at a later date, how can I let you know?

We can hold your order until you are ready to receive it. Please add your request on the order notes while checking out or just send us an email shortly after placing your order.

+ I’m ordering a gift for someone, can you include a note from me?

Wine gifts are the best! Please add your desired note while checking out at the payment section and we will personally write your crafted note and remove the price labels.

+ What should I do if my wine is damaged?

When the wine leaves the store, the customer assumes full responsibility for any loss or damages. E&R Wine Shop is not responsible for loss or damages to any wine we ship to a customer. At the same time, we have experienced very very few instances of damaged or lost wine in our years of shipping experience. However, it does happen from time to time. Occasionally, the shipping company will offer a reimbursement for loss or damaged wine if there is documentation and a claim is submitted. We are always happy to submit a claim on your behalf and advocate for you to get reimbursed for the product.

+ Uh oh, I think I received the wrong wine… What should I do?

We do our best to complete your order correctly. Sometimes we make mistakes! We can rectify your order by issuing you the correct bottles, refund, and or store credit. Contact us right away by phone or email with your order number ready.